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FAQ

Straight answers, including the awkward ones

Pricing, deposits, hours, guarantees, and an honest list of the jobs we do not take.

FAQ

Everything we get asked, answered in full

How much does house cleaning cost in Houston?

A standard cleaning for a 3-bedroom, 2-bathroom Houston home runs about $165 to $210, and a deep cleaning of the same home runs about $275 to $350. Move-out cleaning for that size runs about $305 to $390. Your exact price depends on bedrooms, bathrooms, condition, pets and add-ons. Use the instant estimator for a real range in 30 seconds, then we confirm the exact number by text.

Do you require a deposit?

No deposit is charged, ever. We accept cash, bank transfer, Zelle and Cash App. If the size, condition or scope turns out different from what was described, we present a revised estimate before starting. No additional work is ever done without your approval.

What days are you open?

Cleanings run Monday through Saturday with arrival between 8:30 and 9:30 AM. We are closed Sundays and holidays. Customer service is available Monday through Saturday, 9 AM to 9 PM.

What is your service area?

We serve Houston and surrounding areas only, across 44 communities including Bellaire, Meyerland, West University, Memorial, River Oaks, Sugar Land, Missouri City and Pearland. Search your neighborhood or ZIP code on our service areas page to confirm.

What services do you offer?

Sixteen services in total. Home cleaning covers standard, deep, heavy duty, move-in, move-out and recurring. Specialty work covers carpet, upholstery and furniture, tile and grout, rugs, pet stain and odor removal, natural stone, power washing and garage cleaning. For business we offer Airbnb turnovers and commercial carpet cleaning.

Do you bring your own supplies?

Yes. Our team brings all supplies and equipment to every job. You do not need to have anything ready.

Can I set up recurring cleanings?

Yes. Weekly, every 2 weeks, every 3 weeks or every 4 weeks. Recurring customers save up to 15% on every visit: weekly 15%, every 2 weeks 10%, every 3 to 4 weeks 5%. Discounts cannot be combined, so you always get the best applicable discount. There is no monthly or every-30-days option.

What if I need to cancel or reschedule?

Cancel or reschedule free with 24 or more hours notice, just call or text (832) 281-4366. Inside 24 hours a short-notice fee may apply, and a no-show or lockout can be charged up to the full service total, because the team has already been dispatched.

Do you charge extra for pets?

Pet-friendly homes are welcome. A pet fee of about $15 applies so we bring the right care and supplies. Please have pets secured before arrival.

What is your satisfaction guarantee?

The Nova 24-Hour Re-Clean Promise. If you are not happy with any area we cleaned, tell us within 24 hours and we come back and re-clean that area free of charge. It covers re-cleaning the affected area, not a cash refund of a completed service.

Do you offer same-day or next-day cleaning?

Often, yes. Same-day and next-day slots open up depending on the schedule. Send your request and we find you the soonest opening. Availability is always confirmed before anything is promised.

Will someone follow up after I request a quote?

Yes. Our team may follow up by text or call to confirm details and help you book. Reply STOP any time to opt out of texts.

What do you need to access my home?

Someone home, a working gate or door code, a lockbox, or a key arrangement. Gates unlocked, parking available and pets secured. Working electricity, running water and reasonable climate control need to be available for us to do the job properly.

Is there anything you will not clean?

Yes, and we would rather say so up front. We do not do junk hauling, repairs, painting, pest control, mold remediation, hoarding remediation, appliance installation or repair, or any biohazard work including bodily fluids, sewage, sharps or trauma scenes.

Still not answered?

Text us the question. A real person replies, Monday to Saturday, 9:00 AM to 9:00 PM.

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Ready for a cleaner home?

Get a real ballpark price in about 30 seconds, then we confirm the exact number by text. Most quotes are texted back in 5 to 15 minutes during business hours.

No deposit. No card required to book. New customers save 10 percent on the first cleaning.