Policies
Refund and Cancellation Policy
The version published on this page is the version that applies.
Last updated July 29, 2026
Cancelling or rescheduling
Cancel or reschedule free of charge with 24 or more hours notice. Call or text (832) 281-4366. We do not penalize anyone for planning ahead.
Short notice
Cancellations with less than 24 hours notice, including same-day, may incur a short-notice fee of up to $50, because the slot can no longer be filled.
Team already en route
If the team has already been dispatched to your address, a trip fee of up to $50 may apply.
No-show, lockout or no access
If we arrive and cannot access the property, a lockout fee of up to $75 may be charged and invoiced after the fact. It is entirely avoidable with a text.
Recurring plans
Pause or skip a recurring visit with 24 or more hours notice. Repeated skips may move you to a lower frequency and its discount going forward. We will never re-price a visit you have already had.
Refunds
We do not issue cash refunds on completed services as a matter of course. What we offer first is The Nova 24-Hour Re-Clean Promise: tell us within 24 hours about any area you are not happy with and we return and re-clean it free of charge. If a re-clean does not resolve the problem, contact us and we will agree a fair resolution, up to and including a refund. Nothing in this policy limits your rights under Texas law.
Disputes
Contact us within 24 hours of service so we can fix the problem. Chargebacks filed without contacting us first may be contested.
Questions about this page? Call or text (832) 281-4366 or email support@texasnovacleaning.com.