Policies
Refund and Cancellation Policy
The version published on this page is the version that applies.
Last updated July 28, 2026
Cancelling or rescheduling
Cancel or reschedule free of charge with 24 or more hours notice. Call or text (832) 281-4366. We do not penalise anyone for planning ahead.
Short notice
Cancellations with less than 24 hours notice, including same-day, may incur a short-notice fee of up to $50, because the slot can no longer be filled.
Team already en route
If the team has already been dispatched to your address, a trip fee of up to $50 may apply.
No-show, lockout or no access
If we arrive and cannot access the property, up to 100 percent of the service total may be charged. This is the one that costs the most, and it is entirely avoidable with a text.
Recurring plans
Pause or skip a recurring visit with 24 or more hours notice. Repeated skips may adjust your effective frequency and the discount tied to it.
Refunds
We do not issue cash refunds on completed services. What we offer instead is The Nova 24-Hour Re-Clean Promise: tell us within 24 hours about any area you are not happy with and we return and re-clean it free of charge.
Disputes
Contact us within 24 hours of service so we can fix the problem. Chargebacks filed without contacting us first may be contested.
Questions about this page? Call or text (832) 281-4366 or email support@texasnovacleaning.com.