Policies
Terms of Service
The version published on this page is the version that applies.
Last updated July 28, 2026
Who we are
Texas Nova Cleaning, a family-owned residential and specialty cleaning company operating in Houston, Texas and surrounding communities. Contact: (832) 281-4366, support@texasnovacleaning.com.
Quotes and pricing
Estimates given on this website are estimates, not binding quotes. Final pricing depends on the size, condition and scope of the actual job. If any of those differ from what was described, we present a revised estimate before starting. No additional work is ever performed without your approval.
Booking and payment
No deposit is charged. We accept cash, bank transfer, Zelle and Cash App. Payment is due on completion of the service unless we have agreed otherwise in writing.
Hours
Cleanings run Monday through Saturday with arrival between 8:30 and 9:30 AM. We are closed Sundays and holidays. Customer service is available Monday through Saturday, 9 AM to 9 PM.
Access
You are responsible for providing access: someone home, a working gate or door code, a lockbox, or a key arrangement, with gates unlocked, parking available and pets secured. Working electricity, running water and reasonable climate control must be available. If the team cannot gain access after arrival, a fee up to the full service total may apply.
Cancellation
Cancel or reschedule free with 24 or more hours notice. Inside 24 hours a short-notice fee may apply. If the team is already en route, a trip fee may apply. Full detail is in our Refund and Cancellation Policy.
Satisfaction
The Nova 24-Hour Re-Clean Promise: if you are not happy with any area we cleaned, tell us within 24 hours and we return and re-clean that area free of charge. This covers re-cleaning the affected area, not a cash refund of a completed service.
Work we do not perform
Junk hauling and removal, repairs, painting, pest control, mold remediation, hoarding remediation, appliance installation or repair, and biohazard work of any kind, including bodily fluids, sewage, sharps and trauma scenes.
Liability
If we damage an item through our negligence we will repair, replace or reimburse the affected item at our reasonable discretion, subject to our insurance. Please tell us about fragile, antique or high-value items before the job so we can work around them or agree to leave them alone.
Changes
We may update these terms. The version published on this page is the version that applies.
Questions about this page? Call or text (832) 281-4366 or email support@texasnovacleaning.com.