Service Agreement and Disclaimer

Last updated July 28, 2026

Scope

This agreement covers residential and specialty cleaning services provided by Texas Nova Cleaning in Houston, Texas and surrounding communities. The specific services purchased are the ones listed on your quote.

Estimates versus final price

Estimates, including any produced by the estimator on this website, are estimates only. The final price reflects the actual size, condition and scope of the job. Any change is presented to you before work begins.

Your responsibilities

Provide access as described in our Terms. Secure pets. Tell us in advance about fragile, antique or high-value items, and about any surfaces requiring special handling, particularly natural stone, delicate fabrics and unsealed wood.

Results we cannot guarantee

No honest company can guarantee removal of every stain or odor. Set-in staining, dye damage, etching on natural stone and urine that has reached the pad or subfloor may not be reversible. We assess and tell you what is realistic before starting.

Damage

Report any damage within 24 hours of service. Where damage results from our negligence, we will repair, replace or reimburse the affected item at our reasonable discretion, subject to our insurance.

Work excluded

Junk hauling and removal, repairs, painting, carpet shampooing as part of a house cleaning, pest control, mold remediation, hoarding remediation, appliance installation, uninstallation or repair, and biohazards, including blood and bodily fluids, human or animal waste beyond routine bathroom and litter agreed in advance, vomit, needles and sharps, sewage, and crime or trauma scenes.

Non-solicitation

Please do not hire our cleaners directly. It is how small cleaning businesses lose the teams they have trained, and it puts your ongoing service at risk.

Governing law

This agreement is governed by the laws of the State of Texas.

Questions about this page? Call or text (832) 281-4366 or email support@texasnovacleaning.com.